PURPOSE AND GENERAL
Through its intattooveritas.es site, THE COMPANY provides information about its products and offers the possibility of its acquisition. Due to the content and purpose of the Website, people who want to benefit from its services must have the status of "Client", which they acquire by completing the registration form and following the steps that THE COMPANY subsequently communicates via email. The condition of Client supposes the adhesion to the Conditions of Use the version published at the moment in which the Website is accessed.
In any case, there are pages on the Website accessible to natural or legal persons who do not register or initiate a product purchase (hereinafter "Users"). In this sense, the Users who access these parts of the Website agree to be subject to the terms and conditions set forth in these General Conditions, insofar as this may apply to them.
THE COMPANY wants to let its Clients and Users know that it is addressed exclusively to a public over 18 years of age and that the territory in which it accepts and distributes orders is the one understood by Spain (Hereinafter, the "Territory"). If a user is interested in receiving an item outside the Territory, they should contact THE COMPANY through the form or by sending an email to firstname.lastname@example.org, we would study your request and inform you about it.
For any type of question, query or suggestion, you can send us your comments by email to: email@example.com
The descriptions of the products exhibited on the Website are made based on the information provided by the providers of intattooveritas.es However, the information given about each product, as well as the photographs or videos related to them and the trade names, trademarks or distinctive signs of any kind contained on THE COMPANY's website are exposed at intattooveritas.es as a guide.
All the prices of the products indicated through the website include VAT / IGIC and other taxes that may correspond. However, these prices do not include the costs of shipping the products, which are detailed separately and must be accepted by the Customer.
THE COMPANY informs the Client that the number of units available is kept up-to-date with the stock in store and the availability by our suppliers. In no case will THE COMPANY intentionally put more units for sale than it has or the supplier has reserved for it.
THE COMPANY will do everything possible to please all its Clients in the demand for the products. However, sometimes, and due to causes that are difficult to control by THE COMPANY, such as human errors or incidents in the computer systems, it is possible that the quantity finally served by the supplier differs from the order made by THE COMPANY to satisfy the Clients' orders.
In the event that the product is not available after the order has been placed, the Customer will be informed by email of its total or partial cancellation. The partial cancellation of the order due to lack of availability does not give the right to cancel the entire order. If, as a result of this cancellation, the customer wants to return the delivered product, she must follow the provisions of the Return section.
The Client agrees to pay at the time he places the order. At the initial price that appears on the website for each of the products offered, the rates corresponding to the relevant shipping costs will be added. In any case, said rates will be previously communicated to the Client before formalizing the purchase itself.
The ticket or proof of purchase corresponding to the purchase order will be available and can be viewed on Intattooveritas.com in the "My account", "Orders" section.
The Client must pay the amount corresponding to his order by payment through credit or debit card (Visa, Mastercard, Visa Electron and / or other similar cards), transfer, cash on delivery, PayPal or any of the other forms of payment that the Company makes available to you. The card with which the payment is made must have as its issuing financial institution a Spanish bank or savings bank.
The Client must notify THE COMPANY of any undue or fraudulent charge on the card used for purchases, by email or by telephone, in the shortest possible time so that THE COMPANY can take the necessary steps.
THE COMPANY has the maximum commercially available security measures in the sector. In addition, the payment process works on a secure server using the SSL (Secure Socket Layer) protocol. The secure server establishes a connection so that the information is transmitted encrypted using 128-bit algorithms, which ensure that it is only intelligible to the Client's computer and that of the Website. In this way, using the SSL protocol guarantees:
That the Client is communicating her data to the server center of THE COMPANY and not to any other that tries to impersonate it.
That between the Client and the server center of THE COMPANY the data is transmitted encrypted, avoiding its possible reading or manipulation by third parties.
FORMALIZATION OF ORDERS
Once the order is formalized, that is, with the acceptance of the Conditions of Use and the confirmation of the purchase process, THE COMPANY will always send an email to the CLIENT confirming the details of the purchase made.
CANCELLATION OF ORDERS
THE COMPANY will accept order cancellations when requested prior to shipment. To make the cancellation you must request it through the "Customer Service" form or by sending an e-mail to firstname.lastname@example.org
DEADLINES, PLACE OF DELIVERY AND LOSSES
I. Product delivery
THE COMPANY undertakes to deliver the product in perfect condition to the address indicated by the Client in the order form, and which in any case must be within the Territory. In order to optimize delivery, we thank the Customer to indicate an address where the order can be delivered within normal business hours.
THE COMPANY will not be responsible for the errors caused in the delivery when the delivery address entered by the Client in the order form does not conform to reality or has been omitted.
THE COMPANY informs the Client that the same order may be divided into several deliveries.
II. Delivery term
artenovapmu.es offers its customers various shipping methods, prices and delivery speeds. The client will be free to choose one or the other method, although artenovapmu.es will always notify her clients when choosing the characteristics and particularities of each method.
Each delivery is considered made from the moment in which the transport company makes the product available to the Client, which is materialized through the control system used by the transport company.
In the case of delays in the delivery of orders attributable to THE COMPANY, the Client may cancel her order in accordance with the procedure described in Section "11. Return". Delays in delivery will not be considered those cases in which the order has been made available to the Client by the transport company within the agreed period and could not be delivered for reasons attributable to the Client.
Once the order leaves our warehouses, an e-mail will be sent notifying you that your order has been accepted and is being shipped.
For security reasons, THE COMPANY will not send any order to post office boxes or military bases, nor will it accept any order when it is not possible to identify the recipient of the order and its address.
III. Delivery Data, Undelivered Deliveries and Loss.
If at the time of delivery the Customer is absent, the carrier will leave a receipt indicating how to proceed to arrange a new delivery. THE COMPANY contracts, as part of the courier delivery service, to carry out a series of follow-up actions, aimed at ensuring that the delivery occurs.
If after 7 working days after the order has been dispatched, the delivery has not been arranged, the Client must contact THE COMPANY. In the event that the Client does not proceed in this way, after 10 working days from the departure to the delivery of the order, it will be returned to our warehouses and the Client must bear the shipping and return costs of the merchandise, as well as possible associated management costs.
If the reason the delivery could not be made is the loss of the package, our carrier will initiate an investigation. In these cases, the response times of our carriers usually range from one to three weeks.
IV. Diligence in delivery
The Client must check the good condition of the package before the carrier that, on behalf of THE COMPANY, carries out the delivery of the requested product, indicating on the delivery note any anomaly that it could detect in the packaging. If, later, after reviewing the product, the Client detects any incident such as blow, breakage, signs of having been opened or any damage caused by the shipment, the latter undertakes to notify THE COMPANY via email within the shortest period of possible time, before the next 24 hours from delivery. From that moment, no incidents of this type will be dealt with (only parts under warranty).
I. Return procedure
All products purchased from THE COMPANY may be returned and refunded, provided that the Client communicates to THE COMPANY his intention to return the product / s purchased / s within a maximum period of 7 calendar days from the date of delivery and that the rest of the conditions established in this section are met.
THE COMPANY will only accept returns that meet the following requirements:
The product must be in the same state in which it was delivered and must retain its original packaging and labeling.
Shipping must be done using the same box in which it was received to protect the product. In the event that it cannot be done with the box with which it was delivered, the Customer must return it in a protective box so that the product reaches the COMPANY's warehouse with the maximum possible guarantees.
A copy of the delivery note must be included in the package, where the returned products and the reason for the return are also marked.
With the aim of facilitating the return process for Clients and being able to follow it up correctly, THE COMPANY establishes the only return procedure established by THE COMPANY.
If the reason for the return is attributable to THE COMPANY (the product is defective, it is not the one you had requested, etc.), the amount of the return will be refunded or exchanged for an item with the same or similar characteristics and amount.
In Tattoo Veritas guarantees that all the products it sells are new and have not been used by other clients.
For hygiene products, changes in products that are sterilized (inks, creams, liquids, etc.) will not be accepted.
In the event that your purchased product is not to your liking, as long as the product is in the same condition in which it was delivered and you must keep its original packaging and labeling. You can notify it to email@example.com within a maximum period of 7 calendar days from the receipt of your order and you can exchange it for another item of equal or more value or, failing that, for a voucher that you will discount in products from our store.
To proceed with a return, the following steps must be followed:
Inform within 7 calendar days from receipt that the product wants to be returned. The information can be made via mail to firstname.lastname@example.org or through the customer service form.
THE COMPANY will inform the client of the address to which the product must be shipped.
The client must send it through a courier company of their choice. The return must be paid by the customer.
Inform the courier company used, date and time of the return.
II. CUSTOMER REFUNDS
The return of the products will result in a refund equal to the cost of the returned products less the cost of the return service.
Only in the event that the delivered product is defective or incorrect, THE COMPANY will also reimburse the Client for the corresponding shipping costs.
Returns and partial cancellations will result in partial refunds.
THE COMPANY will manage the return order under the same system that was used for payment within 3 days from the confirmation of arrival at the warehouse of the returned order. The application of the refund in the Client's account or card will depend on the card and the issuing entity. The application period will be up to 7 days for debit cards and up to 30 days for credit cards.
GUARANTEE OF THE PURCHASED PRODUCTS
THE COMPANY acts as a distributor of manufacturers that guarantee that the products presented for sale on the site artenovapmu.es work correctly and do not have defects or hidden defects that could make them dangerous or unsuitable for normal use.
The contractual guarantee offered is the one usually granted by the manufacturer. Once the Customer has received the product, they will have the instructions provided by the manufacturer in their box, sufficient for the correct use and installation of the product and all the information on the warranty. No Client may request a broader guarantee than indicated therein.
THE COMPANY will not be obliged to collect the damaged product and the Client must contact the Manufacturer's After-Sales Service. In this sense, THE COMPANY will carry out the actions aimed at providing the Customers who so request with the contact details of said service and will provide them with sufficient information for the presentation of the relevant claims.
The guarantee will lose its validity in case of defects or deterioration caused by external factors, accidents, especially electrical accidents, wear, installation and use not in accordance with the manufacturer's instructions.
Products modified or repaired by the Client or any other person not authorized by the Manufacturer are excluded from the guarantee. The guarantee will not be applicable to the apparent defects and defects of conformity of the product, for which any claim must be made by the Customer in question within 7 days of delivery of the products. The warranty will not cover products damaged by improper use.
INTELLECTUAL AND INDUSTRIAL PROPERTY
THE COMPANY holds all the rights on the content, design and source code of this Web page and, especially, by way of example but not limitation, on the photographs, images, texts, logos, designs, brands, trade names and data that are include on the Web.
Clients and Users are warned that such rights are protected by current Spanish and international legislation regarding intellectual and industrial property.
Likewise, and without prejudice to the foregoing, the content of this website is also considered a computer program, and therefore, all the current Spanish and European Community regulations on the matter also apply to it.
The total or partial reproduction of this Website, or any of its contents, is expressly prohibited without the express written permission of THE COMPANY.
Likewise, copying, reproduction, adaptation, modification, distribution, commercialization, public communication and / or any other action that constitutes an infringement of current Spanish and / or international regulations on intellectual and / or industrial property, as well as the use of the contents of the Web if it is not with the prior express written authorization of THE COMPANY.
THE COMPANY informs that it does not grant any license or implicit authorization on the rights of intellectual and / or industrial property or on any other right or property related, directly or indirectly, with the contents included in the Web.
Only the use of the contents of the web domain is authorized for informational and service purposes, provided that the source is cited or referred to, the user being solely responsible for their misuse.
ACCESS AND STAY ON THE WEB. OUR CONTENTS
Clients and Users are fully responsible for their conduct, when accessing the information on the Web, while browsing it, as well as after having accessed it.
As a consequence of the foregoing, Clients and Users are solely responsible to THE COMPANY and third parties for:
The consequences that may derive from a use, with illicit purposes or effects or contrary to this document, of any content on the Web, whether or not produced by THE COMPANY, published or not under its name officially.
As well as the consequences that may arise from the use contrary to the content of this document and harmful to the interests or rights of third parties, or that in any way may damage, disable or deteriorate the Web or its services or prevent normal enjoyment by Other users.
THE COMPANY reserves the right to update the contents when it deems it convenient, as well as to eliminate, limit or prevent access to them, temporarily or permanently, as well as deny access to the Web to Clients and Users who do wrong use of the contents and / or breach any of the conditions that appear in this document.
THE COMPANY informs that it does not guarantee:
That the access to the Web and / or to the Web links is uninterrupted or error-free.
That the content or software to which the Clients and Users access through the Web or the linked Web does not contain any error, computer virus or other elements in the contents that may cause alterations in their system or in the electronic documents and files stored in your computer system or cause other damage.
The use that the information or content of this Web or Link Websites that Clients and Users may carry out for their personal purposes.
The information contained in this website should be considered by Clients and Users as informative and guiding, both in relation to its purpose and its effects, which is why:
THE COMPANY does not guarantee the accuracy of the information contained on this website and therefore assumes no responsibility for any possible harm or inconvenience to users that may result from any inaccuracy present on the website.
THE COMPANY does not assume any derived responsibility, by way of example but not limitation:
Of the use that Clients or Users may make of the materials of this Website or linked websites, whether prohibited or permitted, in violation of the intellectual and / or industrial property rights of content on the Website or third parties.
Of the eventual damages to the Clients or Users caused by a normal or abnormal operation of the search tools, of the organization or the location of the contents and / or access to the Web and, in general, of the errors or problems that are generated in the development or instrumentation of the technical elements that the Web or a program provides to the User.
Of the contents of those pages that Clients or Users can access from links included on the Web, whether authorized or not.
Of the acts or omissions of third parties, regardless of whether these third parties could be linked to THE COMPANY through contractual means.
Of the access of minors to the contents included in the Web, being the responsibility of their parents or guardians to exercise adequate control over the activity of the children or minors in their care or to install any of the tools for controlling Internet use with in order to avoid (i) access to materials or content not suitable for minors, as well as (ii) the sending of personal data without the prior authorization of their parents or guardians.
Of the communications or dialogues in the course of the debates, forums, chats and virtual communities that are organized through or around the Web and / or linking websites, nor will it be responsible, therefore, for any damages and prejudices that they may suffer. Private and / or collective Clients or Users as a consequence of said communications and / or dialogues.
THE COMPANY will not be responsible in any case when:
Errors or delays in accessing the Website by the Customer when entering their data in the order form, the slowness or inability to receive the order confirmation by the recipients or any anomaly that may arise when these incidents are due to problems on the Internet, acts of God or force majeure and any other unforeseeable contingency unrelated to THE COMPANY's good faith.
Failures or incidents that may occur in communications, deletion or incomplete transmissions, so that the services of the website are not guaranteed to be constantly operational.
Of the errors or damages produced to the website by an inefficient use of the service and in bad faith on the part of the Client.
Of the non-operation or problems in the email address provided by the Client for sending the order confirmation.
In any case, THE COMPANY undertakes to solve any problems that may arise and to offer all the necessary support to the Client in order to reach a quick and satisfactory solution to the incident.
Likewise, THE COMPANY has the right to carry out, during defined time intervals, promotional campaigns to promote the registration of new members in its service. THE COMPANY reserves the right to modify the conditions of application of the promotions, extend them by duly communicating it, or proceed to the exclusion of any of the participants in the promotion in the event of detecting any anomaly, abuse or unethical behavior in the participation of the same.